Support

Need a hand, found a bug, or have a feature request? Email support@ketzie.com and we'll get back to you.

Common questions

The FAQ covers what safe-to-spend means, paydays and bills, bank linking, statement import, accounts, sync, encryption, and privacy. A few of the most common ones:

Where is my data stored?

On your device, encrypted. If you sign in and use cross-device sync, an encrypted copy is also kept on our servers so your devices stay in step — see the privacy policy for exactly what leaves your phone and when.

How do I move my data to a new phone?

Sign in with the same account on both phones; cross-device sync carries your data over and keeps signed-in devices in step.

How do I delete my account?

In the app: Settings → Profile → Delete account. It erases your cloud backup, your sign-in identity, your bank connections, and the data on your device, immediately and permanently. Step by step, and what to do if you can't sign in.

What does "safe to spend" actually mean?

It's what's left after Ketzie reserves for your upcoming bills, your daily buffer, and pending charges — so spending it won't put you short before your next paycheck.